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AI Receptionist for E-Commerce & Retail Businesses

Focus on sales, not phone calls.‍

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VAVA Voice’s AI Receptionist handles your customer calls 24/7 – answering questions, qualifying leads, booking appointments and providing call insights. That means you spend more time growing your shop and less time glued to the phone.

Never Miss a Call – Even During the Holiday Rush

AI receptionist that answers every call and books jobs 24/7.

A missed call is a missed sale.

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Studies show 85%of customers never call back after an unanswered call – and with 82% of consumers expecting an immediate response to a sales inquiry, you can’t afford to keep shoppers waiting.

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Our AI receptionist answers every call (and text) whether it’s noon or midnight, capturing each caller’s details and greeting them with a friendly, on-brand tone. That means late-night browsers get instant help instead of voicemail, and you never lose a potential customer due to slow responses.

VAVA Voice — the done-for-you voice agent for UK sole traders and small teams. We wire it into your calendar, launch fast and it answers 24/7.

Best value, zero hassle, more jobs booked.

Focus on Sales, We’ll Handle the Calls

AI receptionist that answers every call and books jobs 24/7.

VAVA Voice greets each caller warmly and asks the right questions to serve them.

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Wondering if a caller is a serious buyer or just browsing? Our AI finds out their needs and urgency, then flags high-value customers or urgent issues for you.

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And if someone truly needs a human (say, a VIP with a complex question), the system can seamlessly forward the call to you or a team member – ensuring important customers get personal attention when it matters most.

VAVA Voice — the done-for-you voice agent for UK sole traders and small teams. We wire it into your calendar, launch fast and it answers 24/7.

Best value, zero hassle, more jobs booked.

Why VAVA Voice Is the Smart Choice.

Tailored to Your Brand: Greetings, scripts and even product lingo are customised to mirror your brand’s voice. Callers feel like they’re talking to your shop, not a generic call centre.

Always On & Professional: 24/7 availability means your virtual receptionist never clocks out. Even at 3 AM, callers get a helpful response instead of a dead line – meeting modern expectations for instant support.

More Than a Message Taker: It doesn’t just take messages – it can check order statuses, answer FAQs (e.g. return policies or store hours), schedule callbacks, and even assist with simple transactions. It’s basically a full front-of-house assistant for your business.

Cost - Effective Scaling: Why pay a full salary? For about the cost of one day’s wages for a receptionist, you get a whole month of AI coverage. It’s roughly 80% cheaper than hiring a full-time staff member. Handle unlimited calls (even peak-season spikes) without adding overhead as your business grows.

Done-for-you, end-to-end setup — we build it, wire it in and keep it tuned.

Integrates cleanly with your calendars, booking systems, CRM and payments.

Best value for small teams —performance without enterprise bloat.

Stay Informed with
AI-Powered Insights

AI receptionist that answers every call and books jobs 24/7.

Every call is recorded and comes with a detailed transcript, so you know exactly who called and what they needed.

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Spot trends like an uptick in consultation requests or frequently asked questions.

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Use these data-driven insights to refine services and prove the ROI of responsive customer service.

VAVA Voice — the done-for-you voice agent for UK sole traders and small teams. We wire it into your calendar, launch fast and it answers 24/7.

Best value, zero hassle, more jobs booked.

How it works.

1. Send us your calls

Divert your business calls to a number we provide for you free of charge.

BOOK A DEMO

2. Greet you callers

We script the opening line and set the voice — including cloning your own if you want callers to hear you.

Your greeting is fully customisable, as is the voice you choose.

BOOK A DEMO

3. Handling your calls

During onboarding, your Solutions Architect maps your most common call types and designs tailored call flows for your AI Agent.

Each flow includes:
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—   Lead qualification
—   Appointment scheduling
—   FAQ handling
—   Data collection

BOOK A DEMO

4. Answering queries

Populate your Knowledge Base with essential information — web pages, FAQs, and more — for your AI Agent to reference during calls, so it can answer as confidently and accurately as you do.

5. Human backup
on tap

If the agent can’t help or senses frustration, it hands off seamlessly to you or your team.

6. See everything, instantly

Get real‑time transcripts and track performance in your caller analytics dashboard.

BOOK A DEMO

1. Divert your calls

We give you a number — you forward your business calls to it.

2. Set the greeting + voice

We script the opening line and set the voice — including cloning your own if you want callers to hear you.

3. Build smart call flows

We automate your most common call types: lead qualification, appointment scheduling, call routing, FAQs and data capture.

4. Load your knowledge

We pull key info from your site and documents for accurate, on-brand answers.

5. Human backup on tap

If the agent can’t help or senses frustration, it hands off seamlessly to you or your team.

6. See everything, instantly

Get real-time transcripts and track performance in your caller analytics dashboard.

BOOK A DEMO

Why you need an AI receptionist — now.

Every call answered — 100% of the time, 24/7.

Instant FAQs and prices — free your day for real work.

Bookings on the spot — live scheduling tied to your calendar.

Out-of-hours that converts — not leave a message.

No more voicemail black holes —capture, qualify, route.

Automatic follow-ups —confirmations, reminders, no-show nudges.

Faster response → Happier customers → Stronger reviews

Ready to Work Smarter?

Don’t let potential clients slip away.

With VAVA Voice AI Receptionist on duty, you’ll save time, impress callers and win more business – without hiring extra staff. Book a consultation today and see how 24/7 AI support can elevate your business.