1. Send us your calls
Divert your business calls to a number we provide for you free of charge.
AI Receptionist for Zoos & Aquariums
Focus on wildlife, not phone calls.
VAVA Voice’s AI receptionist answers calls 24/7, sells tickets and memberships, books experiences, qualifies enquiries, and shares insights — freeing staff from the phone.
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Never Miss a Call – Even on Bank Holidays
A missed call is a missed visit.
Our AI receptionist answers everycall and captures each caller’s details, whether it’s before opening, during keeper talks, or after last entry.
BIAZA member zoos and aquariums receive over 30 million visits annually, and 82% of consumers rate an immediate response as important, so we reply fast, every time.
Focus on the Animals, We’ll Handle the Calls
VAVA Voice greets every caller with a professional tone and asks the right questions to confirm the visit: date, ticket type, timed entry, group size, memberships, animal encounters and accessibility.
Wondering if it’s a serious enquiry? Our AI qualifies school trips, corporate bookings and premium experiences, then flags high-value leads for you.
If someone needs a human, it can transfer to your duty manager, ensuring personal attention when it matters.
Why VAVA Voice Is the Smart Choice.
Tailored to Your Site: Greetings, scripts and offers are customised to mirror your brand, opening times and pricing. Callers feel like they’re speaking to your admissions team, not a call centre.
Always On & Professional: 24/7 availability means no more ‘Sorry, we missed you’. After hours, callers get help instead of voicemail, so peak-time demand never slips away.
More Than a Message Taker: It doesn’t just pass notes – it books tickets, reserves keeper talks, takes donations or deposits via links, answers FAQs on parking, last entry and accessibility, and routes issues to the right person.
Cost - Effective Scaling: For about a day’s wages, you get a whole month of AI cover. Handle unlimited call volume as your venue grows, without extra overhead.
Stay Informed with
AI-Powered Insights
- Every call is recorded and comes with a detailed transcript, so you know exactly who called and what they needed.
- Spot trends like an uptick in consultation requests or frequently asked questions.
- Use these data-driven insights to refine services and prove the ROI of responsive customer service.
How it works.
2. Greet your callers
Script your opening line, choose the voice and decide exactly how the AI handles your calls:
— AI answers every call first and only routes to your team when needed
— AI acts as backup and answers only when your team can’t get to the phone
3. Handling your calls
During onboarding, we map your most common call types and build tailored call flows for your AI Agent.
Each flow covers:
— What the guest needs
— Taking or changing a booking
— Answering the usual questions (times, prices, rules, access)
— Capturing the right details when it needs to hand off to your team
4. Answering common questions
During onboarding, we give your AI Agent the key information it needs to answer the questions your team gets every day.
— Opening times, prices and session details
— Party packages, booking rules and inclusions
— Age limits, waivers, socks, access and arrival info
— The usual guest questions that tie up your phone lines
5. Human backup
on tap
If the agent can’t help or senses frustration, it hands off seamlessly to your team.
6. See everything, instantly
Get real‑time transcripts and track performance in your caller analytics dashboard.
BOOK A DEMO
Ready to Work Smarter?
Don’t let potential clients slip away.
With VAVA Voice AI Receptionist on duty, you’ll save time, impress callers and win more business – without hiring extra staff. Book a consultation today and see how 24/7 AI support can elevate your business.
Want us to reach out?
Drop your email and we’ll reply with the details
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